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Welcome to the Interreg V-A Latvia–Lithuania Programme 2014–2020!
Bringing neighbours closer
Welcome to the Interreg V-A Latvia–Lithuania Programme 2014–2020!
Home ProjectsLLI-152 Improvement of services available by citizen card in Jelgava and Siauliai (e-Card)
LLI-152 Improvement of services available by citizen card in Jelgava and Siauliai (e-Card)
03.04.2017 - 30.12.2020
Project ERDF Financing: 496 595.70 EUR
Project call: 1st call
Overall objective of the project was to improve effectiveness of providing and administrating public services, by strengthening capacity of municipal institutions and structures, as well as increasing usage of city cards in Jelgava and Siauliai, i.e. including and centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
In accordance with the objectives of the program, it contributes to the sustainable and cohesive socioeconomic growth of Zemgale region, helping Jelgava and Siauliai to become competitive cities, attractive for living and working, by centralizing the administration of public services, improving access to public services and its efficiency, as well as improving the quality of life of local residents.
Reached Project overall objectives:
Developed and improved municipal process of e-services, elaborated interactive information and communication IT solutions for modernization and optimization of existing municipal services;
Increased number of residents using municipal services or number of City e-Card users by ensuring better compliance with the needs of the people and better access to municipal services;
Integrated common services for Siauliai and Jelgava cities residents. As closely located cities, both municipalities were interested in cooperation allowing the owner of one city card to use it and benefit in both cities, for example for transport payments, museums etc.;
Developed cross-border cooperation between municipalities and residents by development of options of City e-Cards developing common solutions and mutually interesting applications.
Reached Project main outputs:
During cross border cooperation of 2 municipalities improved public services linked with allowances and discounts offered by municipality and so access to services is linked to citizen e-Card with improved and new e-modules;
Increase of the number of City eCard users and or number of residents using municipal services;
Cross border cooperation is improved – both on level of municipality and their institutions, and citizens.
On 29th of December 2020 an online Conference of project was held. The main goal of Conference was to inform society and persons from municipalities about done activities, reached goals, research, planned improvements and already improved services.
Conference was started by welcome speech of Chairman of Jelgava City Council Andris Rāviņš and Director of Siauliai City Municipality Administration – Antanas Bartulis.
Detailed information about project, it’s objectives, activities and reached goals was presented by Lead Partner (Jelgava City Council), and also from Lead Partners part presentation about Digital Economy was provided.
As from Project partner – Siauliai City Municipality Administration side – very informative presentations about Concept of Siauliai and Smart cities was provided.
This conference was an excellent way not only to inform participants of Conference, but also receive important information about goals achieved and future plans that will be implemented in Future and a great way to finish e-Card project.
Summary of analyses of piloting results for Jelgava and Siauliai in project e-Card
Within the framework of the project co-financed by the European Regional Development Fund, LLI – 152 “Improvement of services available by citizen card in Jelgava and Siauliai“, analyses of piloting results for Jelgava and Siauliai has been finished.
The aim of Analyses of piloting results was to gather the information about the processes and to evaluate the situation, define necessary changes, evaluate number of new users and evaluate reviews from municipality representatives.
Within the framework of the project co-financed by the European Regional Development Fund, LLI – 152 “Improvement of services available by citizen card in Jelgava and Siauliai“, elaboration of Concept for Jelgava and Siauliai has been finished.
The aim of developing the development concept was to define the work, tasks and activities to be performed in order to implement the management of the Smart City system. It will ensure the electronicization and optimization of municipal services, improve the local business environment and introduce services promoting the loyalty program, which will be available to the city’s residents as well as to cross-border cooperation partners and their residents.
Project LLI – 152 “Improvement of services available by citizen card in Jelgava and Siauliai” “e-Card” prolongation and other topics of the project.
The project aims to improve effectiveness of providing and administrating public services, by strengthening capacity of municipal institutions and structures, as well as increasing usage of city cards in Jelgava and Siauliai. In order to be able to carry out all the activities envisaged in the project, in the highest quality and, when completing the project, to fully meet the project objective, the duration of project has been extended until 2nd September of 2019.
Continuing the implementation of the planned activities, the project partner, Siauliai City Municipality Administration, has signed agreements in January this year for elaboration Concept and elaboration of e-modules. Jelgava City Council plans to carry out a third elaboration of e- in second quarter of this year to complete the development of e-modules and to supplement the e-modules that have already been developed with functions that will not only facilitate everyday work for Jelgava municipality authorities and citizens, but also ensure cross-border cooperation with Siauliai. For example, the mobile app developed under the project will not only facilitate the availability of information about Jelgava to its citizens, but will allow you to view information about the Spotlights and viewing sites of Siauliai.
Siauliai City Municipality Administration has signed the new contract within the project LLI-152
Siauliai City Municipality Administration and JSC “Civitta” signed the contract for the preparation of Siauliai – the Smart City – Concept on 9 January 2019.
Aim of the contract is to prepare the concept for the development and improvement of public and private services provided for Siauliai City residents as well as the effectiveness and administration by strengthening capacities of municipality institutions and structures, applying IT solutions for provision of public and private services by citizen cards, to assess the need for financial sources.
The term – 4 months.
Siauliai – the Smart City – Concept will be prepared under implementation of the project “Improvement of Services Available by Citizen Card in Jelgava and Siauliai”, e-Card, LLI-152. The project is financed from structural funds of the European Union and from Siauliai City Municipality Administration budget.
Research within project LLI-152 “e-Card” has been finished
Within the framework of the project co-financed by the European Regional Development Fund, LLI – 152 “Improvement of services available by citizen card in Jelgava and Siauliai“, research on the attitudes and expectations of citizens regarding the development of a citizen’s card have been completed in Jelgava and Siauliai.
In order to make improvements in the development of Jelgava and Siauliai citizens’ card and to make them attractive to every inhabitant of the city, each project partner conducted a research in his own city in the framework of the project. The research analyzed the current situation, as well as interviews, people’s opinion about cards was clarified. Citizens interviews and organized focus groups were conducted in each city, during which respondents were able to express their views on what problems they encounter when using citizens’ cards, and what new features they would like to see on the cards, in order to use them more frequently and to make their use easier for everyday life.
As the main problems when interviewing Jelgava residents, mention was made of the limited use of the citizen card and the technical problems that hinder school lunch payments. In turn, the dissatisfaction of the Siauliai citizens with the cards arises from the fact that it cannot be comfortably replenished with the money intended for payment of trips in public transport, kiosks and shops, and this can only be replenished in certain places. The residents of both cities would be happy to receive discounts by attending public events and would like to use cards in other places, not just in schools and public transport, as it is currently in Jelgava or just in public transport, as it is currently in Siauliai.
The research will be used to prepare concepts for the development of citizen cards and then make improvements by adding new features that would ease the daily lives of city residents and could be used in the partner city of the project.
During the implementation of the project 3 e-modules were elaborated:
e-module “Discount management”
e-module “Registration of e-cards and rules for calculating discounts”
e-module “Managing classificators” (elaborated by Jelgava and transferred to Siauliai).
With the development of these e-modules information technology solutions have been developed and implemented, which create conditions for the municipal administration to have more improved effectiveness of providing and administrating public services and have strengthened capacity of municipal institutions and structures, including and centralizing municipal services foreseen for citizens in city e-card, as well as ensuring possibility to use these services cross-border.
Within this project Jelgava city council:
has developed new citizen e-cards (on bases of previous e-cards)
has created municipal portal “eTelpa.lv” (www.eTelpa.lv)
has developed Mobile application “Jelgava”
has made Interactive map available on mobile app and eTelpa.lv.
VPS module “eAtvieglojumi.lv” has been improved.
Within this project Siauliai City Municipality Administration has developed: