SELF-SERVICE SOLUTIONS AND NEW SERVICES INTRODUCED DURING THE PROJECT
There are four main groups of services introduced during the project (see picture below).
Figure 1, Groups of services developed and implemented during the project, source: created by Ideju un Inovāciju institūts
Libraries are now more than ever, increasingly depending on technologies to continue on their efforts to provide better and effective services at minimum cost to their users. That is the main reason why Jelgava City Library and Liepaja Central Scientific Library has upgraded their library services through the Interreg project and introducing library self-service system, but Siauliai City Municipality Public Library has upgraded their library services through independent language learning system at the library.
RFID TECHNOLOGIES (radio frequency identification technology) – service has been introduced in Jelgava and Liepaja.
RFID security gates – The main function of the security gate is to trigger an alarm when any library is taken out through these gates without checking out on Library Management Software. This is function is not limited to only triggering an alarm, but it can be extended to the following:
- It identifies which item has been taken out of through the security rules. It will show either the accession number of the item or the title of the item which is taken out without checkout. This identification can be monitored on any designated computer in the library.
- It can be connected to Magnetic door lock, so that moment the item is taken out through the security gate without checkout, it will also lock the door.
- It can be connected to the Camera, so it will also take the photo of the person taking out the item without authorization.
- It’s allows to keep the count of the people entering and leaving the gate.
Security gates protect the most important property – the books. Upon implementation of self-service systems, the library staff participate less and less in the process of issuing and returning books, thus it is less controlled. Security gates prevent accidental, as well as intentional theft of publications, thus librarians are not supposed to guard the recourses of the libraries. Special markers/stickers are attached to publications, which are detected by the security gates. If someone attempts to pass the security gates with a publication that was not registered as issued in the system, the gates alarm the staff. Service has been introduced in Jelgava and Liepāja. Following the positive experience of partnering libraries, library of Siauliai is also introducing such gates in another development project.
Photo: RFID gates in Jelgava City Library and branch library “Zinītis”
RFID selfcheck – It conveniently allows users to issue and receive books and other items (such as films, games and CDs), extend reading deadlines on their library account for themselves without librarian participation. Selfcheck allows librarians to continually evolve new service to the community and focus on more meaningful interactions.
Photo: SelfCheck in Jelgava City Library and branch library “Zinītis”
RFID workstation – the RFID workstation is intendent for use by library staff to check-in and checkout library materials. Designed for use with a customer-supplied library materials, barcode scanner and memory card drive.
RFID book tag – an RFID tag typically comprises a micro-chip and an antenna. The whole device (including the chip) is packed as a paper-thin adhesive label which may come in a variety of shapes and sizes appropriate to the labelling of books, videos, DVDs and CDs. This RFID tag can be applied to library resources in various ways to improve both stock management and security.
Digital Library Assistant – device allows library staff to quickly and easily conduct item inventory tasks, such as checking the shelf order, identifying misitems and finding specific items within the library stock.
Bookdrop (book return box) – it allows books to be returned at any time, even outside normal library opening hour. Improving customer service and allowing library staff to get on with other tasks within the library. This box is standing outside the building and is accessible 24/7. Such box makes library more available as clients can return books any time it is convenient for them. Additional benefit for users is that they can spend less time, as there is no need to stand in a queue. Such box also improves the efficiency of librarians, as they can sort brought books in times when there are no clients at the desk, so the workload becomes smoother. Service has been introduced in Jelgava.
Photo: Bookdrop in Jelgava City Library
AN INTERACTIVE GAME IN SCIENCE – the interactive game is foreseen as a self-learning tool. It is software with different tasks for life sciences and mathematics. The game is integrated in an interesting and appealing interactive multimedia stand with touch screen, web camera and software in multiple languages (Latvian, English and Russian) which incorporates four interactive games:
- Galileo Galilei – the main purpose of the game is to answer the question “how do objects fall?”
- Isaac Newton – the main purpose of the game is to visually present the 3 Newton laws.
- Archimedes – the main purpose of the game is to present Archimedes principle
- Maria Curie – the main purpose of the game is to tell and present what X-ray devices are and how do they operate.
Interactive game has been introduced in Jelgava and Siauliai.
Photo: Interactive game in Jelgava City Library and Siauliai City Municipality Public Library
INTERACTIVE TABLE for use of various games and software. The library uses this interactive desk to create its own educational games, such as “Get to know your library”. In this way, children learn about library services in an interesting and appealing way. Interactive table has been introduced in Jelgava.
Photo: Interactive table in Jelgava City Library branch library “Zinītis”
PROJECT PARTNERS HAVE INTRODUCED NEW APPROACHES WITHIN THE PROJECT:
THE FAMILY SPACE is an interactive and physical environment, dedicated for families to spend time together and learn. This space is used for introduction of the new method “Families interact and learn”. Families learn and improve various skills – creativity, logical, strategical and model thinking, communication skills, improve relationships with other members of the family etc. This is a new service for the library and by offering different additional services libraries attract new visitors that my turn into new users. These kind of “Family Spaces” are common in libraries of Finland, which was observed during the experience exchange trip of librarians to this country. Service introduced in Siaulai, and to lesser extent also in Jelgava and Liepāja, as these libraries also bought board games and developed interactive game, which can be played/used together with families.
INFORMATIVE EDUCATIONAL WORKSHOPS FOR FAMILIES “THE OWLET SCHOOL”, that is a training for 3 years old kids and their parents. The Owlet school – is a motivator that promotes interest about books and reading, self-learning, making new friends, tuying free time, creating a favorable environment to encourage children to become and competent people. It should be emphasised that visitors of the younger generation are both future readers of the society and the future of urban culture, education and science. Every year JCL and its branch libraries offer for everyone three-year-old child and his parents to attend these events for free.
INFORMATIVE EDUCATIONAL WORKSHOPS FOR FAMILIES “GET TO KNOW YOUR LIBRARY” that are aimed at making children and their parents interested in visiting the library, to enhance reading pleasure, to discover the library and its services, to work together and explore new things.
LOCAL COMPETITIONS OF FAMILIES “BIBLIOMANI” AND CROSS BORDER COMPETITIONS OF FAMILIES “KNOW OR GUESS” where 25 families participated in JCL Family Competition. Teams demonstrated their erudition, knowledge, skills and also success in solving 11 tasks. Theese teams tried to built a book tower, to find the books they needed on the library shelves, organised books in alphabetical order, performed foreign language tasks, etc. Purpose and tasks of local family competitions:
- promoting the library as a place for families where it is interesting to spend their spare time and learn new knowledge in science and foreign languages.
- to find out the cities of Jelgava and lead the most erudite and active families.
- Nominating the 5 most effective families to participate in the finale of the Family Competition in the Public Library of the Municipality of Shaul (Lithuania).
- implement the principle: the key is not to win, but to enjoy moments of co-operation.
- to consolidate and create a friendly environment for Jelgava city and county families.
THE INTRODUCTION OF THE “LEARNING FROM EACH OTHER” approach attracted young volunteers (e.g. pupils from schools) and a Lithuanian student who has also acted as a volunteer in the public library of the municipality of Shauļu.
This is a method which encourages productive collaboration between different generations that visit the library. More promising and active youths are involved in library services through the international “knowledge ambassadors” network. The benefit of this activity is that library services accessibility is improved and senior community become more advanced in technologies. This way the initiative contributes to the improvement of quality of life amongst general population and particularly the elders and contributes toward the increased use of libraries. All of the libraries have the potential for implementing this method in long term, because it does not require great additional financial resources and encourages efficient use of existing library resources of all generations.
Volunteer youth led individual lessons for seniors as a way to operate a self-service facility. It should be acknowledged that recruitment of young volunteers was one of the most difficult tasks of the project. This task requires a large amount of time, work resources and initiative from young people themselves. However, the project has encouraged more active work on such tasks and to pursue this approach beyond the end of the project.
INDEPENDENT LANGUAGE LEARNING SYSTEM AT THE LIBRARY – by offering different additional services libraries attract new visitors that my turn into new users. Learning languages becomes more and more important in now days. Library uses software “EuroTalk Interactive” which allows independent study of English, German, French, Italian, Spanish, Russian and Latvian languages. Software has a good versatility and adaptability to all generations of visitors – each user can choose the level of the language being learned, depending on their competences and needs. Most languages can be learned in 6 different levels, except for Russian – 5 levels, Latvian – 4 levels. Service has been introduced in Siauliai.
The main benefits of the system:
- The knowledge of foreign languages allows the visitors to use a wider range of digitized library and other organisations’ services independently (e.g. international books, magazines or databases of publications);
- Employment opportunities are improved – potential employers consider language knowledge as a valuable asset in an employee’s skill set, as in now days businesses have less and less borders. The competitiveness of the region is increased while rising the educational standard of local residents;
- Quality of life is improved – knowledge of languages gives more opportunities for communication and collaboration, travel, self-expression and occupational opportunities.
- English language understanding will help customers of libraries better learn and use computer, mobile devices and other modern technologies.
- As a system is “do it yourself” librarians can be assigned to other tasks, they do not have to spend much time on serving the users. In this way library runs additional service, attracts new visitors, without using extensive staff resources.
After introduction of new technologies and services, exchanging experience and piloting new solutions/ approaches all partner organisation has been prepared common strategic documents on further development. All partner organisations was developed strategic guidelines on the diversification and the application of innovate library services/ solutions/ approaches for different groups of customers of generations. As well as action/ marketing plan how to promote new services of libraries and attract new customer for theses services. After the piloting of self- service systems and solution in all partnering libraries, there has been an analyses prepared on the best practices, solutions and approaches introduced, lessons learned in partnering libraries.
“Innovative library services, methods and solutions for different customer groups” – STRATEGIC GUIDELINES
This document has been prepared by Siauliai City Municipality Public Library.
The aim of this publication is to share the good practice and innovative methods introduced, that can be implemented by other public libraries.
Guidelines on the diversification and application of the innovative library services/ solutions are targeted to librarians and libraries (in particular, project partners and other libraries in future). Most of libraries and librarians have their traditional view on the library services and the way they work with the visitors of the libraries. When libraries develop new innovative services and widen the area and range of services, they shall change or improve their internal work, procedures, and attitude and general way of working. Having all those technical and information resources, municipal libraries become as active promoters of economic growth, social welfare, learning and information centre in a local municipality. Libraries become places for incubating community innovation, co – creation and engagement in culture and knowledge. Librarian shall understand that their traditional approach of work shall change to more active persons selling and promoting new innovative services, interacting with visitors, learning about their changing needs, and developing new services and successfully implementing them with obtaining new knowledge. These guidelines shall give insight and precise way of future working and changing the internal environment and services in libraries. There are certain challenges for the librarians to work on – to change attitude and working style from “book – oriented” to “customer oriented” service approach.
DOCUMENT AVAILABLE HERE
“Marketing action plan on how to promote new services of libraries and attract new customers for theses services”
This document has been prepared by Liepaja Central Scientific Library
Marketing is the ongoing process of creating a connection between the library and its users. Research is a key element of marketing. Librarians must match what the library offers with what users want and need. Then, the library must demonstrate its value in meeting a customer’s need to continue the cycle.
Effective marketing requires careful planning, creative approaches, and focused strategies. Librarians must think beyond traditional methods of recruiting non-traditional clients and nurturing existing users. The successful implementation of Marketing action plan will dramatically increase library role significance in community daily life.
DOCUMENT AVAILABLE HERE
“Change for the future – Assessing the library services” – Ex-post analyses on the best approaches of the introduction of the self-service solutions and new services in cross border libraries – Jelgava – Liepaja – Siauliai
This document has been prepared by Jelgava City Library
The main aim of this analyses is to assess the practices of the introduction of the self-service solutions and new services partnering libraries, as well as to explore good practices and new ideas for further development of self-service solutions and services of public libraries. The development process of this analyses was based on the following main tasks representing main sections of the evaluation report. First task is forced on the analyses of the existing experience of partnering libraries in developing and introducing new solutions and services, further vision and strategic objectives related to the design of new services, in particular, using and providing self-service solutions. The second task was to analyze and asses the new solutions and services developed and introduced during this project. The third task foresee the collection of the best experience and good practices in the development of new and innovative services in the public libraries, with a special interest to identify the approaches regarding the self-service libraries. The fourth task shall summarize the conclusions, best practices and provide recommendations for further development of new and innovative self- service solutions and services in partnering libraries.
DOCUMENT AVAILABLE HERE
*This documents has been produced with the financial assistance of the European Union. The contents of this documents are the sole responsibility of all project partners (Jelgava City Library, Siauliai City Municipality Public Library, Liepaja Centras scientific library) and can under no circumstances be regarded as reflecting the position of the European Union.
The total project funding ERDF is 497 473, 48 EUR.